Account Manager

Tonic.ai is looking for an experienced Account Manager (AM) to foster adoption, handle renewals, and drive expansion within our mid-market and small enterprise customer segments. We’ve broadened our product offering from a single product to three in the last 12 months, and there is tremendous opportunity for the right individual to broaden both the footprint and value of Tonic across our customer base with this expanded platform solution. As a key player in our go-to-market function, you'll be supported by a team of Solution Architects to handle technical discovery and implementation and a robust customer support organization.

What You'll Be Doing:

• Take charge of renewals and expansions for your assigned book of business, utilizing your expertise to nurture key relationships and evangelize value.
• Develop and execute growth plans tailored to each account, leveraging your insights to drive expansion and long-term success.
• Serve as your customers’ advocate within Tonic, making sure you’re deploying the right teams and resources to achieve the customers’ goals.
• Engage with cross-functional teams to align strategies and ensure a unified approach toward customer success. This involves collaborating with sales, product, and customer success teams.

What We're Looking For:

• 3+ years of experience in account management, preferably in a dynamic startup environment.
• Experience selling technical products in DevTools, DevOps, security, and similar markets
• Confidence selling to leadership in software QA, engineering, security, or similar technical VP/C level decision makers
• A strategic mindset with the ability to see the bigger picture and devise plans that drive both short-term wins and long-term success.
• Comfortable working collaboratively across teams, ensuring a unified and cohesive approach to customer success.
• A track record of exceeding targets and driving revenue growth within assigned book of business.