Customer Success Manager

Remote

Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts.

As a Tonic Customer Success Manager, you will create strategic customer success plans for each customer, identifying areas to improve the use of Tonic, and uncovering new uses for our product to expand accounts. This role collaborates with the Product team to provide feedback and improve our platform, the Sales team on certain large expansions, and the Marketing team to nurture and educate our customer base.

The best candidate for this role will be customer-obsessed, collaborative and flexible. Success will require a deep understanding of our platform and the problems we solve, maximizing the value our customers get out of Tonic and keeping an eye out for expansion opportunities.

What You'll Be Doing:

  • Oversee approximately 20-30 accounts within Tonic’s customer base, identifying and negotiating both contract renewal and expansion opportunities either directly or along with one of Tonic’s account managers for larger enterprise customers
  • Build and nurture customer relationships on an ongoing basis to ensure they maximize productivity and value from our platform
  • Proactively meet with new customers to ensure they receive effective product training tailored to their business needs
  • Follow, manage and mold our customer journey while working closely with Sales, Customer Success, and Product to ensure an exemplary customer experience
  • Monitor product utilization and account health, turning every user into a champion
  • Collect customer feedback, reviewing and filtering it for our Product and Engineering teams to continuously improve our product  

What We're Looking For:

  • 3+ years of experience in a customer-facing sales, customer success, or strategic consulting role
  • Ability to retain and expand accounts for a technical B2B product
  • Strong interpersonal skills and an ability to collaborate with technical and business teams
  • High organizational skills with the ability to juggle competing customer priorities

Why Join Us?

  • Ground-floor opportunity to have an immediate impact on the company's growth
  • Series B backed by leading investors such as Insight Partners, GGV Capital, and HeavyBit
  • Health, dental, vision and 401(k)
  • Unlimited time off and flexible work hours

About Tonic AI

Tonic.ai empowers developers while protecting customer privacy by enabling companies to create safe, synthetic versions of their data for use in software development, testing, and QA. Founded in 2018, with offices in San Francisco, Atlanta, and New York, the company is pioneering enterprise tools for database subsetting, de-identification, and synthesis. Thousands of developers use data generated with Tonic on a daily basis to build their products faster in industries as wide ranging as healthcare, financial services, logistics, edtech, and e-commerce. Working with customers like eBay, The Motley Fool, Flexport, and Everlywell, Tonic.ai innovates to advance their goal of advocating for the privacy of individuals while enabling companies to do their best work. For more information, visit www.tonic.ai or follow @tonicfakedata on Twitter.