Solutions Architect

Remote

Tonic’s customer base is rapidly growing and we’re looking to add foundational members to our Solutions Architect team. This role is a hybrid between Sales Engineer and Technical Onboarding, participating in complex technical conversations with prospects and working directly with Engineers and DevOps teams at new customers for their first month using Tonic. This role has huge growth potential for an ambitious individual looking to help shape a relatively new team at a fast-growing startup.

We’re looking for someone who loves to quickly solve complex customer problems and then immediately turns around and builds a system so that this problem solves itself next time. Moreover, this person gets to the root of why and how each customer is using Tonic so that they can maximize the value every customer is getting out of our product. The ideal Solutions Architect will be proactive, coming up with creative solutions if customers aren't getting what they need, and pressing customers when they're not doing what they need to succeed.

What You’ll Do:

  • Collaborates closely with the sales team to provide technical leadership during pre-sales conversations with developers, DevOps, and data scientists
  • Supports prospective customer understanding, evaluation, and adoption of Tonic by presenting and articulating advanced product features and benefits, and handling technical objections.
  • Owns customer onboarding, initial training, and serves as the first line of technical troubleshooting, communicating insights back to internal product and engineering teams.
  • Outlines success criteria for pilots and drives hard to accomplish these.
  • Creates and updates technical documentation and training resources.
  • Works closely with the product team to provide direction on new features and bugs that are important to prospective and current customers.
  • Identifies early opportunities for expansion in collaboration with the sales team.
  • Builds infrastructure and operations in order to increase the ratio of Customers to Solution Architects.

What You’ll Bring:

  • At least 3-5 years of experience in a technical customer-facing role as a Sales Engineer, Technical Customer Success, or Forward Deployed Engineer.
  • Technical experience in database, data warehouse, data lake, cloud, data catalog, data prep, and BI.
  • Outstanding verbal and written communication skills.
  • You're organized, a problem solver, and excel in time management.
  • You want to work in a fast-paced and creative environment where you own your own success.

Benefits We Offer:

  • Competitive salary and equity
  • Unlimited paid time off
  • 401k plan with employer contribution
  • Medical, dental, and vision insurance
  • One Medical membership
  • Generous parental leave policy
  • Remote-friendly work environment  

Who We Are:

Tonic.ai mimics your production databases to create safe, high-quality, synthetic data to be used by your developers in their local environments. Thousands of developers use data generated with Tonic.ai daily to accelerate their CI/CD pipelines in industries as broad-ranging as healthcare, financial services, logistics, education, and e-commerce. Working with customers like eBay, the NHL, and ClassPass, Tonic.ai has quadrupled our business in the past 12 months. We are expanding our team to take us to the next level of growth — join us!


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