Forward Deployed Engineer

Remote

Tonic is looking to bring on a Forward Deployed Engineer to help our largest and most sophisticated customers solve their most pressing data problems. Leveraging Tonic’s existing code base and our APIs, this person will build tailored solutions to increase customer value from the Tonic platform. The FDE will act as a key liaison between customers and Tonic’s core Product and Engineering teams, helping translate customer requirements into long term roadmap deliverables. This role has huge growth potential for an ambitious individual looking to help shape a relatively new team at a fast-growing startup.

We’re looking for someone with a strong engineering background who is also well versed in customer-facing interactions and thrives upon the combination of the two. The ideal FDE will be equally comfortable delivering on the specific requirements from a statement of work as well as helping a customer define, scope, and ultimately build out a solution to an ambiguous problem statement.

What You’ll Do:

  • Own execution and on-time delivery of end-to-end projects for high-value customers, in partnership with the broader Tonic account team.
  • Collaborate closely with the Sales and Solutions Architect teams to validate the scope of Professional Services engagements and assist in writing statements of work.
  • Assist in defining parameters for Professional Services work at Tonic and contribute to process and documentation improvement initiatives.
  • Liaise with Product and Engineering teams to support existing projects and/or provide feedback on the core Tonic platform.
  • Serve as technical escalation point for Tonic’s support team.

What You’ll Bring:

  • Strong engineering background in Computer Science or related field
  • At least 3-5 years of experience in a technical customer-facing role as a Sales Engineer, Technical Customer Success, or Forward Deployed Engineer.
  • Technical experience in database, data warehouse, data lake, cloud, data catalog, data prep, and BI.
  • Demonstrated proficiency in programming languages such as Python, Java, C++, TypeScript/JavaScript, or similar.
  • Outstanding verbal and written communication skills.
  • You're organized, a problem solver, and excel in time management.
  • Desire to work in a fast-paced and creative environment where you own your own success.

Benefits We Offer:

  • Competitive salary and equity
  • Unlimited paid time off
  • 401k plan with employer contribution
  • Medical, dental, and vision insurance
  • One Medical membership
  • Generous parental leave policy
  • Remote-friendly work environment  

Who We Are:

Tonic.ai mimics your production databases to create safe, high-quality, synthetic data to be used by your developers in their local environments. Thousands of developers use data generated with Tonic.ai daily to accelerate their CI/CD pipelines in industries as broad-ranging as healthcare, financial services, logistics, education, and e-commerce. Working with customers like eBay, the NHL, and ClassPass, Tonic.ai has quadrupled our business in the past 12 months. We are expanding our team to take us to the next level of growth — join us!

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